Rooms To Go Reviews

I ordered from Rooms To Go and my biggest concern was whether everything would show up correctly. Thankfully, it did. The couch was the right one, the color matched, and the tables were exactly what I picked out. I double-checked everything against my receipt and the confirmation email, and it all lined up with the pictures online too. No missing pieces or strange mix-ups, so overall it was a easy experience...

I had a surprisingly easy time browsing roomstogo.com. You know how some furniture sites make you click around forever just to narrow things down? Yeah, thankfully this wasn’t like that. The pages loaded fine, and I could filter by size, color, and price without feeling like I was getting lost in a maze.
Checkout was simple too, which is always a relief because that’s usually where I start thinking, please don’t make this harder than it needs to be. I also appreciated that the delivery info was right there, so I didn’t have to go digging around for it. Overall, smooth experience...

I bought a sofa from Rooms To Go a few months back, and it’s been a solid purchase. The cushions still have their shape and haven’t started sinking in, which I really appreciate since we use it pretty much every day. The fabric also feels nicer than I expected for the price—soft but still sturdy enough that it doesn’t seem like it’ll wear out quickly. There was one small loose thread on a corner when it arrived, but it wasn’t a big deal and hasn’t gotten worse. Overall, I’m happy with it. Not totally perfect, so I’d give it 4 stars, but definitely a good buy.

I went in looking for a couch and noticed right away the vibe was relaxed, which is usually a good sign. The staff was chill and helpful without hovering or trying to push me into anything. I’ve found that when a store lets you browse at your own pace, the whole shopping trip tends to go smoother, and that was definitely the case here. Easy day overall

They, like, kept me posted the whole time, which I really appreciated. I didn’t have to keep wondering what was going on or chase anyone down for updates, so yeah, it made the whole experience feel easy and stress-free.

I had to return a table and the refund didn’t come through right away, which was a little frustrating. Customer service did follow up though and got everything sorted out. It took about a week in total. I do wish it had been quicker, but overall it was an okay experience

We bought our couch from Rooms To Go over a year ago, it’s still been really solid. The kids jump on it all the time, the dog sleeps on it constantly, and it hasn’t started sagging or making any weird noises. It’s held up better than I expected

I ordered a couch from Rooms To Go the delivery part went smoothly. It showed up on the day it was supposed to, which I always appreciate because you never really know how these things are going to go. The delivery guys were nice too, got it inside fast, no hassle there. But then once I actually looked it over, I noticed one side had a scratch and a little tear in the fabric. It’s not massive or anything, but still, it’s brand new furniture, so it’s kind of frustrating to see damage right away. I called customer service and they said they can send someone out to take a look at it, so now I’m just waiting to see what happens with that. Overall, not a total disaster, but definitely not the smooth, exciting new-couch experience I was hoping for.

I had a question about my delivery time and assumed I’d get some generic reply or have to wait around all day. But customer service got back to me quickly, and the person was actually nice about it. They checked the details instead of just sending a copy-paste answer, which I appreciated. It was all sorted out in a few minutes. Super easy experience

They showed up right on time, which I appreciated, but the whole visit felt kind of rushed. It seemed like they were trying to get in and out quickly rather than taking their time.

Went in not really knowing what we wanted, but the sales guy was really patient the whole time. Answered all our questions, helped us compare a few options, and never made us feel rushed. Made shopping way easier than expected. Left happy with the visit.

Delivery showed up right on time, no issues at all. Happy with how smooth it all went

I applied for financing through Rooms To Go it was easy. I got approved faster than I expected, and choosing a payment plan wasn’t a hassle at all. My wife and I were able to get the couch we wanted without stressing over the full cost upfront. Overall, it made the whole buying process a lot smoother

I wasn’t really expecting much, especially with how some products show up looking like they were barely checked before shipping, but this one actually looks solid. I haven’t run into any issues so far, so no complaints from me

I had to exchange a chair because it just didn’t fit right in my room... you know how things look different once they’re actually in the space. The return process was easy, and the staff helped me find another one that worked better. The delivery swap showed up on time too, which was a relief. Overall, really happy with how it all turned out.

The couch was in stock when I ordered it, which was such a relief. There’s just something about it being available right away that made the whole process feel easy.

I had an issue with my sofa and ended up using the protection plan. To be fair, Rooms To Go did get it handled faster than I expected, and I’m glad it worked out. I just felt a bit misled about what the process would be like when I bought the plan, so that part was frustrating.

Had a small issue pop up — one of those things that’s not a huge deal, but still annoying in the moment. Anyway, I reached out, and before I’d even properly overthought it, they had it sorted. Really appreciated how quick and easy the whole thing was

I was a little unsure at first, but after trying it out, I’m relieved I went with this couch. It feels really comfortable, and the cushions are softer than I expected in a good way. Delivery was okay overall, nothing too stressful. Happy with it so far.

I was expecting some random fees to pop up at checkout, but the price matched what I had seen earlier. No surprises, no weird add-ons, just a straightforward checkout experience